Refund policy
Because items in your order ship directly from our fulfillment partners, most orders don't require a physical return — we take care of things through refunds and replacements instead.
What's covered
We'll send you a full refund or a free replacement if:
- Your order arrives damaged, defective, or not as described
- You received the wrong item, or something is missing from your order
- Your order never arrives, or tracking shows no movement for an extended period
How to request a refund or replacement
Contact us at needthat.shop.co@gmail.com within 30 days of your delivery date (or within 30 days of the estimated delivery date if your order never arrived). Please include your order number, clear photos or a short video showing the damage, defect, or incorrect item, and your tracking link if you have one.
We'll review your request and get back to you within 1–2 business days. Approved refunds are issued to your original payment method within 5–10 business days.
Do I need to send the item back?
In most cases, no. Because items ship directly from our suppliers, return shipping usually costs more than the item is worth, so once your refund or replacement is approved you're welcome to keep, donate, or dispose of the original item — there's no need to mail it back to us.
Order cancellations
You can cancel or change your order for a full refund any time before it has shipped. Once an order has been processed and handed off to our fulfillment partner, we're unable to cancel it, but the coverage above still applies if anything arrives damaged, defective, or incorrect.
What's not covered
- Change-of-mind returns once an order has shipped, since each item is sourced individually per order
- Issues reported more than 30 days after delivery
- Sale items, gift cards, and promotional credits
Delayed orders
If your order shows no tracking updates or stays in transit well beyond the estimated delivery window, contact us and we'll look into it with our shipping partner. If it's confirmed lost in transit, we'll send a full refund or a replacement, whichever you prefer.
EU right of withdrawal
If you're located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To use this right, contact us at needthat.shop.co@gmail.com before the withdrawal period expires. Because most items ship directly from our suppliers and return shipping isn't practical, we'll typically process your refund without asking for the item back; if a return is required for a particular item, we'll let you know and cover reasonable return shipping. Refunds under this right are issued within 14 days of your withdrawal request, using your original payment method. This right doesn't apply to custom-made or personalized products, or to sealed goods that aren't suitable for return for health or hygiene reasons once unsealed.
Questions?
Reach out any time at needthat.shop.co@gmail.com and we'll make it right.
